{"id":57309,"date":"2026-08-17T16:33:36","date_gmt":"2026-08-17T14:33:36","guid":{"rendered":"https:\/\/wodatherm.com\/complaints-warranty\/"},"modified":"2026-10-27T00:43:46","modified_gmt":"2026-10-26T22:43:46","slug":"complaints-warranty","status":"publish","type":"page","link":"https:\/\/batterado.eu\/cs\/complaints-warranty\/","title":{"rendered":"Reklamace a z\u00e1ruka"},"content":{"rendered":"<div class=\"wt-service-info\">\n<p class=\"wt-service-eyebrow\">Z\u00e1kaznick\u00fd servis<\/p>\n<h1>Reklamace, z\u00e1ruka a servis<\/h1>\n<p class=\"wt-service-lede\">Pokud v\u00fdrobek doraz\u00ed po\u0161kozen\u00fd, ne\u00fapln\u00fd nebo nefunguje podle o\u010dek\u00e1v\u00e1n\u00ed, po\u0161lete Batterado dostatek \u00fadaj\u016f pro ur\u010den\u00ed objedn\u00e1vky a vady. P\u0159\u00edpad zaznamen\u00e1me a vysv\u011btl\u00edme dal\u0161\u00ed praktick\u00fd krok.<\/p>\n<div class=\"wt-service-grid\">\n<section>\n<h2>Co poslat<\/h2>\n<p>Uve\u010fte \u010d\u00edslo objedn\u00e1vky nebo faktury, n\u00e1zev v\u00fdrobku, s\u00e9riov\u00e9 \u010d\u00edslo, datum doru\u010den\u00ed a jasn\u00fd popis probl\u00e9mu. Fotografie \u010di kr\u00e1tk\u00e9 video \u010dasto pomohou rozli\u0161it po\u0161kozen\u00ed dopravou, chybu instalace a vadu v\u00fdrobku.<\/p>\n<\/section>\n<section>\n<h2>Nejd\u0159\u00edve nerozeb\u00edrejte<\/h2>\n<p>Nebezpe\u010dn\u00e9 za\u0159\u00edzen\u00ed odpojte a po\u0161kozen\u00fd v\u00fdrobek nepou\u017e\u00edvejte. P\u0159ed posouzen\u00edm neotev\u00edrejte zaplombovan\u00e9 bateriov\u00e9 sk\u0159\u00edn\u011b, neupravujte kabel\u00e1\u017e, nem\u011b\u0148te vnit\u0159n\u00ed d\u00edly ani nezaji\u0161\u0165ujte neautorizovanou opravu.<\/p>\n<\/section>\n<section>\n<h2>\u00dadaje o instalaci<\/h2>\n<p>U za\u0159\u00edzen\u00ed vy\u017eaduj\u00edc\u00edho odbornou instalaci po\u0161lete protokol o uveden\u00ed do provozu a relevantn\u00ed fotografie. Komunika\u010dn\u00ed z\u00e1vada baterie m\u016f\u017ee vy\u017eadovat model st\u0159\u00edda\u010de, firmware, nastaven\u00ed BMS a popis kabelu.<\/p>\n<\/section>\n<section>\n<h2>Posouzen\u00ed a n\u00e1prava<\/h2>\n<p>Podle v\u00fdrobku, vady, typu z\u00e1kazn\u00edka a servisn\u00edho kan\u00e1lu m\u016f\u017ee n\u00e1sledovat technick\u00e1 rada, n\u00e1hradn\u00ed d\u00edl, oprava, v\u00fdm\u011bna nebo jin\u00e9 \u0159e\u0161en\u00ed dostupn\u00e9 podle smlouvy a z\u00e1kona.<\/p>\n<\/section>\n<\/div>\n<section class=\"wt-service-process\">\n<h2>Jak otev\u0159\u00edt reklamaci<\/h2>\n<ol>\n<li><strong>Napi\u0161te na <a href=\"mailto:info@wodatherm.com\">info@wodatherm.com<\/a>.<\/strong> Do p\u0159edm\u011btu uve\u010fte \u201eReklamace\u201c a \u010d\u00edslo objedn\u00e1vky.<\/li>\n<li><strong>P\u0159ilo\u017ete podklady.<\/strong> \u0160t\u00edtek v\u00fdrobku, p\u0159\u00edpadn\u011b obal, fotografie a stru\u010dn\u00fd popis z\u00e1vady.<\/li>\n<li><strong>Po\u010dkejte na pokyny.<\/strong> T\u011b\u017ek\u00e9 nebo nebezpe\u010dn\u00e9 zbo\u017e\u00ed nepos\u00edlejte bez dohodnut\u00e9ho dopravce a adresy.<\/li>\n<li><strong>Uchovejte doklady.<\/strong> Fakturu, s\u00e9riov\u00e9 \u010d\u00edslo, komunikaci a z\u00e1znam dopravce.<\/li>\n<\/ol>\n<\/section>\n<div class=\"wt-service-note\"><strong>Bezpe\u010dnost p\u0159edev\u0161\u00edm:<\/strong> pokud je baterie nafoukl\u00e1, neobvykle hork\u00e1, unik\u00e1 z n\u00ed kapalina, kou\u0159\u00ed nebo je mechanicky po\u0161kozen\u00e1, zajist\u011bte prostor, pokud to lze bezpe\u010dn\u011b, odstra\u0148te zdroje zap\u00e1len\u00ed a volejte p\u0159\u00edslu\u0161nou t\u00eds\u0148ovou slu\u017ebu. Po\u0161kozenou lithiovou baterii nepos\u00edlejte b\u011b\u017enou bal\u00edkovou s\u00edt\u00ed.<\/div>\n<h2>Vr\u00e1cen\u00ed je jin\u00fd postup<\/h2>\n<p>Reklamace se t\u00fdk\u00e1 po\u0161kozen\u00e9ho, ne\u00fapln\u00e9ho nebo vadn\u00e9ho zbo\u017e\u00ed. Odstoupen\u00ed \u010di vr\u00e1cen\u00ed se m\u016f\u017ee t\u00fdkat pln\u011b funk\u010dn\u00edho v\u00fdrobku. Podrobnosti jsou v <a href=\"\/refund_returns\/\">pravidlech vr\u00e1cen\u00ed<\/a> a <a href=\"\/conditions-of-use\/\">podm\u00ednk\u00e1ch pou\u017e\u00edv\u00e1n\u00ed<\/a>.<\/p>\n<p class=\"wt-service-actions\"><a href=\"mailto:info@wodatherm.com?subject=Reklamace%20-%20\u010d\u00edslo%20objedn\u00e1vky\">Zah\u00e1jit reklamaci<\/a><a href=\"\/shipping-delivery\/\">Informace o doprav\u011b<\/a><a href=\"\/contact-us\/\">Kontaktovat Batterado<\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Jak nahl\u00e1sit po\u0161kozen\u00e9, ne\u00fapln\u00e9 nebo vadn\u00e9 zbo\u017e\u00ed a p\u0159ipravit \u00fadaje pot\u0159ebn\u00e9 pro servis.<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-57309","page","type-page","status-publish","hentry"],"acf":[],"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/batterado.eu\/cs\/wp-json\/wp\/v2\/pages\/57309","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/batterado.eu\/cs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/batterado.eu\/cs\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/batterado.eu\/cs\/wp-json\/wp\/v2\/comments?post=57309"}],"version-history":[{"count":2,"href":"https:\/\/batterado.eu\/cs\/wp-json\/wp\/v2\/pages\/57309\/revisions"}],"predecessor-version":[{"id":57902,"href":"https:\/\/batterado.eu\/cs\/wp-json\/wp\/v2\/pages\/57309\/revisions\/57902"}],"wp:attachment":[{"href":"https:\/\/batterado.eu\/cs\/wp-json\/wp\/v2\/media?parent=57309"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}